Our commitment
At Mettiq, protecting your personal data and ensuring the integrity and security of our platform is one of our highest priorities. We know you trust us with your information and we take that responsibility seriously.
What data we collect
When you engage with Mettiq, whether browsing, purchasing or returning an item - we may collect:
- Contact information (e.g., name, email address, shipping address, phone number)
- Payment information (via our payment processor)
- Order history and transaction records
- Device and usage data (e.g., IP address, browser type, pages visited)
- Any other details you provide in support or feedback channels
How we protect your information
We implement multiple layers of security to keep your data safe:
- Encryption in transit: All communications between your browser and our servers are encrypted using industry-standard protocols (such as TLS).
- Secure storage: Wherever your data is stored, access is controlled and restricted. We segregate sensitive data, and only authorised personnel, systems or third-party services may access what they need for business operations.
- Payment safety: We don’t store full card details in our system. We use certified payment gateways to handle card, net-banking, wallet or UPI transactions.
- Access control & audits: We regularly review our systems, permissions and logs to detect and respond to anomalous behaviour or vulnerabilities.
- Third-party partner oversight: We engage with trusted suppliers, service providers and platform vendors - and require them to follow our security and privacy standards.
Data retention & deletion
We retain your personal data for as long as it’s necessary to fulfil the purposes outlined here (for example, fulfilling orders, managing returns, financial record-keeping, legal & tax obligations). Once it’s no longer required, we will securely delete or anonymise it. You may also request deletion or modification of your data at any time by contacting us.
Your role & how you can help
Security is a partnership. Here’s what you can do:
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Choose strong, unique passwords for your Mettiq account.
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Enable two-factor (2FA) if available.
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Monitor your email and account activity for unexpected changes, and notify us if you spot anything unusual.
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Be cautious of phishing messages or suspicious links impersonating Mettiq or our services. We will never ask you for your password in an unsolicited email.
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Keep your device’s operating system and apps updated with the latest security patches.
What happens if there’s a data incident
In the unlikely event of a security incident that could affect your personal data, we will:
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Notify you and relevant regulatory authorities as required by law.
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Provide clear information about what happened, what data was affected, and what steps we are taking.
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Recommend measures you can take (for example, resetting your password, monitoring account activity).
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Review and improve our security systems and processes to prevent recurrence.
Cookies & tracking
We use cookies and similar technologies to personalise your shopping experience, improve our website performance and provide you relevant offers. You can manage cookie preferences in your browser settings - but please note disabling cookies may affect certain functionalities of our site.
Contact us
If you have any questions about how we handle your personal data, or if you wish to exercise your rights (such as access, correction, deletion), please reach out to us at:
Email: support@mettiq.com
Address: Old Bagadganj, Bagadganj, Nagpur, Maharashtra 440008.
We’ll strive to respond promptly and with transparency.
