Privacy Policy

Thank you for choosing MettiQ (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mettiq.com (the “Site”) or make a purchase from us. By using our Site or services, you agree to the terms of this Policy.

1. Information We Collect

a. Personal Information You Provide

  • your name

  • billing and shipping address

  • email address

  • phone number

  • payment information (processed via third-party payment gateways)

  • any other information you choose to provide (for example, feedback, reviews, preferences)

b. Automatic/Technical Information

When you use our Site, we may automatically collect:

  • browser type and version, device type and operating system

  • IP address and approximate location

  • pages you visit, time & date of your visit, how you interact with the Site

  • cookie and tracking technologies information

2. How We Use Your Information

We may use your information for purposes including:

  • processing and fulfilling your orders (including shipping and delivery)

  • communicating with you about your order, account, or our products and services

  • improving and optimising our Site, products and services

  • personalising your experience on the Site

  • sending promotional materials and offers if you have opted in

  • preventing fraud, ensuring security, and protecting our rights

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties for their marketing purposes.
We may share your information with:

  • service providers (e.g., payment gateways, shipping/logistics partners, hosting providers) to enable order fulfilment and Site operations

  • legal or regulatory authorities, when required by law or to protect against fraud or enforce our rights

  • our affiliates or business partners as part of a business transaction (e.g., merger or acquisition)

4. Cookies & Tracking Technologies

Our Site uses cookies, web-beacons, and similar tracking technologies to:

  • recognise you when you return to the Site

  • remember your preferences and cart contents

  • analyse Site traffic and usage patterns

  • deliver and measure advertising and marketing campaigns

You can disable cookies via your browser settings. However, doing so may impair certain features of our Site.

5. Data Security

We take reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, use, alteration or disclosure. While we endeavour to protect your data, no transmission over the Internet or electronic storage is 100% secure.

6. Retention of Your Data

We retain your personal information only as long as necessary for the purposes set out in this Policy, or where required by law. After that, we will securely delete or anonymise your data.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • access the personal data we hold about you

  • correct or update inaccurate information

  • request deletion of your personal information

  • withdraw your consent for receiving marketing communications

  • object to or restrict processing

To exercise your rights, please contact us at: [support@mettiq.com]

8. Third-Party Links & Services

Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We recommend you review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected data from a child under 18, please contact us and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time. All changes will be reflected on this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, you can contact us at:

MettiQ