At Mettiq, we aim to provide our customers with a seamless and reliable shopping experience. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive another notification once your order has been shipped.
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In case of high order volumes or unexpected delays, we will inform you promptly via email or phone.
Shipping Rates and Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Delivery timelines vary depending on your location and selected shipping method:
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Standard Shipping: 5–7 business days
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Express Shipping (if available): 2–4 business days
Please note that delivery delays can occasionally occur due to courier issues, weather conditions, or unforeseen circumstances.
Shipping Locations
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We currently ship across India.
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At this time, we do not offer international shipping.
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If your location is not serviceable by our courier partners, we will contact you for alternate arrangements.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and link to track your shipment’s status. Please allow up to 24 hours for tracking updates to appear.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected time frame:
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Please contact us immediately at support@mettiq.com with your order number and photos.
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We will investigate the issue and work to resolve it promptly—either by sending a replacement or issuing a refund.
Change in Delivery Address
If you need to update your shipping address, please contact us within 12 hours of placing your order. Once the order is shipped, we may not be able to modify the address.
Contact Us
For any questions related to shipping, delivery times, or your order status, feel free to contact us at:
📧 support@mettiq.com
📞 +91 8888479922
